FAQ 常见问题

FAQ | 常见问题

Will my orders be saved for future viewing? 我的订单是否会保留记录?

Yes. Your history of purchase will be saved for viewing only if u Register / Sign In at the time of purchase.
是的,如果您订购时已登记/等路,订购记录将被储存。

What are my payment options? 有哪些付款选择?

MOLPay and PayPal will be our payment gateway that accepts payment via credit card and online banking transfers.
透过MOLPay及PayPal交易,可选择信用卡付款或网上银行转账。

Is there any extra charge if I make payment via Paypal/MOLPay? 透过Paypal/MOLPay付款是否有额外收费?

MOLPay
No, there is no service charge.
此服务没有额外收费。

Paypal
No service charge for registered Paypal users. You may register the Paypal account for free.
However, an additional service charge of USD 1.00 will be charged for non-registered Paypal users.
已注册 Paypal 的使用者无需支付任何额外服务费。无注册者则需支付1美元服务费。当然,注册 Paypal 户口是免费的。

Do I get a receipt upon payment? 付款后是否会发出收据?

Yes. A purchase receipt will be emailed to you once the payment has been made.
没错,一旦付款,购物收据将发送到您的电子邮箱。

What method do you use for shipping? 源珍香使用哪一种送货方式?

We have our own in-house delivery team to deliver your orders.
我们备有递送服务团队替您送货。

Do you ship to ship to PO Box? 可否送到邮政信箱?

No. Please select a residential or office address where we can ship your order.
不行,务必提供住家或公司地址。

Do you ship to East Malaysia and overseas? 东马及海外也可享有递送服务吗?

No. We only take orders within Peninsular Malaysia at the moment.
非常抱歉,目前我们只为马来亚半岛地区提供递送服务。

How long does shipping take? 递送服务需要多久时间?

Central & Southern Malaysia: 1-3 working days.
Northern Malaysia: 2-4 working Days.

中马及南马:1至3个工作天。
北马:2-4个工作天。

I have a question that is not listed in FAQ, how do I contact you? 如有其他疑问,该与谁接洽?

We will be more than happy to answer any question you may have, please email us at info@yuen.com.my or call 06-9521528, 06-9521529, 06-9523109.
欢迎您电邮至 info@yuen.com.my 或拨06-9521528、06-9521529、 06-9523109。